Contact the Customer Service Center

North America Customer Service Center - multiple contact options

The North America Customer Service Center is available for emergency and non-emergency support via telephone, automatic call back, and email. Non-emergency telephone support is available Monday – Friday, 8 a.m. - 6 p.m. Eastern Time. Emergency telephone support is available 24/7.



Telephone

E-Mail

General help

For general requests not related to a specific product.

Technical support

For non-critical issues, questions or existing support case updates and information.

Request on-site service

To request an ABB field service engineer be scheduled for on-site service

Parts and repair

To request quotations, request return material authorization, or to order parts for Process Control Systems, Quality Control Systems and Analytics

Training

For training support, course schedules, registration, and driving directions to ABB training centers. For the most comprehensive training information, please visit the ABB University US page.

  • In all cases, email generates a support case record and is answered within 24 hours.

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    Automatic call-back

    Telephone menu options

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