ABB U.S.: Contact the Customer Service Center
North America Customer Service Center - Multiple contact options
The North America Customer Service Center is accessible to customers via telephone, email, and web automatic call back. Normal operating hours are from 8 a.m. and 6 p.m. Eastern time. Emergency support service is available 24 hours a day. For emergency support, dial our toll-free 800-HELP-365 number. Non-emergency requests can be routed via the options listed below:
Telephone: 1-800-HELP 365
Outside of the USA and Canada: 1 440-585-7804
8:00 A.M. to 6:00 P.M. Eastern time
Email: The following email addresses In all cases email access to the Customer service center will generate a support case record. Each email communication is answered within 24-hours.
AutomationSupportLine@us.abb.com
For other non-critical issues, email questions or existing support case updates and information to our email box.
ABBUniversity@us.abb.com
Provides a direct link to training support including training schedules, registration, and driving directions to ABB training centers.
abb.helpdesk@us.abb.com
The HelpDesk mailbox is available for non-product specific requests.
The North America Customer Service Center provides access to comprehensive customer support services 24 hours a day. Support for Automation Technology products includes technical support for ABB products and systems, field service dispatch, parts & repair order processing, training registration and information, and HelpDesk management of requests for other Automation Technologies product and service information and general ABB inquiries. Supported products include Robotics, Process Control Systems, Safety Systems, Instrumentation, Analytical Products, Drives & Motors, Quality Control Systems for Pulp & Paper, and other products.
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